Robert Half Technology Help Desk Tier 1 Technician in Jacksonville, Florida

Robert Half Technology is in the market for a Help Desk Tier 1 resource responsible for supporting local and field users. To be successful in this opportunity, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. This position is based in the Jacksonville, Florida area, and is a l4-month temporary-to-fulltime opportunity. - Basic Active Directory Password Reset and Permissions - Network connectivity troubleshooting - Strong communication and client facing position. - Great Customer Service . For serious consideration, please email

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 01120-9501128121

Functional Role: Account Executive/Staffing Manager

Country: USA

State: FL

City: Jacksonville

Postal Code: 32256

Compensation: DOE

Requirements: Ideal candidates will have:

  • A BA/BS in Computer Science or related field or equivalent in real-world experience

  • A minimum of one (1) year of experience working on a Help Desk supporting an enterprise environment

  • The ability to troubleshoot technical issues related to Windows 7, Windows 8, and MS Office applications

  • Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations and exert strong customer service skills.

  • Good understanding of ITIL and IT Service Management concepts

  • Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization. Ability to follow direction with little follow up direction needed.