Crawford & Company Manager - Estimate Review in Jacksonville, Florida

Excellence In Everything We Touch

Position Summary

Manages the work of Estimate Review staff. Ensures department provides clients with consistent, timely and high quality contractor work product that meets industry and client specific estimating standards. Subject Matter Expert of Xactimate and client estimating guidelines.


  • Manages all aspects of assignment process involving Estimate Review/Reinspection

  • Manages and monitor staff to ensure high levels of customer service

  • Audits department work product

  • Monitors and analyzes report data

  • Resolves estimating issues

  • Communicates necessary information to employees on a timely basis

  • Evaluates staff attendance and performance

  • Interviews prospective employees

  • Works to enhance or design applications as needed for improving processes

  • Completes special projects as assigned

  • Upholds the Crawford Code of Business Conduct at all times.


  • B.S. or B.A. in Business Management or equivalent, or related experience is required.

  • Minimum of five years experience in a customer service related supervisory position.

  • Minimum of four years construction estimating or property insurance background.

  • Ability to utilize internal web-based programs

  • Computer literate with working knowledge of e-mail and the Internet.

  • Proficient in the use of MS Office (Word/Excel/Outlook)

  • Proficient in Xactimate and other estimating tools

  • Ability to analyze data and resolve issues

  • Excellent written and verbal communication skills.

  • Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors

About Us

Based in Atlanta,(NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at.

In addition to a competitive salary, Crawford offers you:

  • Career advancementpotential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;

  • On-going trainingopportunities through every stage of your career

  • Strong benefits packageincluding matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Requisition ID2018-3024


Business UnitU.S. Services