Citi Operational Risk Senior Manager in Jacksonville, Florida

  • Primary Location: United States,Florida,Jacksonville

  • Other Location: United States,Texas,Dallas

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18012715


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The Shared Services organization supports both the North America Retail Bank and Mortgage Businesses. It is tasked with leading efforts that are aimed at improving the client experience, driving organic client and revenue growth, and leading test and learn concepts to drive elements of the next generation business model. Specific functions within Shared Services include: Digital, Client Experience, Marketing, Decision Management, Sales Reporting & Goal Setting and Sky Branch. This role is part of the Business Initiatives team, which supports the full Shared Services organization.

The US Retail Bank and Mortgage (USRBM) Shared Services Business Initiatives team has responsibility, in part, for monitoring business activities, assessing for potential risk, assigning severity level, evaluating control effectiveness, assisting with control enhancement, and overseeing remediation activity to successful completion.

The team works with various internal organizations including Internal Audit, Operational Risk Management, Legal, Compliance, Information Security, and Fraud, as well as other business control teams in the Global Consumer Bank, to support the USRBM Shared Services control environment.

The candidate for this position will be responsible for:

  • Contributing to the Manager’s Control Assessment (MCA) program, including reviewing both systemic and manual processes, identifying and assessing risk, proposing new or evaluating existing controls, and evaluating the adequacy and effectiveness of those controls through continuous monitoring.

  • Identify and escalate potential areas of emerging risks and threats and design and implement strategies for mitigating operational or emerging risk.

  • Ensuring new or modified digital products or processes.

  • Ensure internal reviews by second and third lines of defense as well as examinations conducted by external regulators are well managed. This includes assisting with the clear ownership and documentation of risks and controls, timely deliverables, ensuring audit concerns/issues are fair, and corrective action plans are appropriate.

  • Helping to ensure that most issues are self-identified by the first line of defense and addressed timely with corrective action plans that no only fix the symptoms by address the root-cause so as to prevent recurrence

  • Developing and implementing key indicators for control effectiveness.

  • Working on ad-hoc control-related requests, as needed.


This is a high visibility role within in the organization. We are looking for outstanding talent with strong intellectual and analytical capabilities, a well-developed tool kit, and the ability to work in a matrix organization and influence outcomes. The candidate should possess:

  • An ability to clearly articulate a business unit’s function, priorities, controls, and impact of issues on the P&L.

  • Outstanding leadership, influencing, and communication skills as the incumbent will be working with all levels of management, both within and outside of the Business.

  • A proven success in leading and delivering cross-functional initiatives, while demonstrating strong judgment, thought leadership, critical thinking, and problem solving skills.

  • An affinity for building relationships and consensus across functions and levels of Citi businesses.

  • A passion for process excellence and quality of product.

  • Experience with creating and championing change management.

  • Experience in risk control, process management, reengineering, audit, or consumer banking.

  • 7+ years of direct, relevant experience in financial services or related field, with enhanced knowledge of the business and channels to be supported.

  • Strong working knowledge of Microsoft Office suite (Excel, PowerPoint, etc.).

  • General understanding of consumer banking regulations, a plus.