HCA, Hospital Corporation of America Collections Team Lead in Orange Park, Florida

General Summary: The Collections Team Lead is responsible for coordinating day to day activities for Collections operations.

Duties include but not limited to:

  • Maintain established departmental policies and procedures, objectives, patient, and customer service policies

  • Handle difficult patient and third party follow-up problems

  • Monitor pool inventories to ensure accounts are being worked and resolved timely.

  • Review and take action on high dollar accounts as directed.

  • Perform quality reviews as required by Parallon/SSC policy.

  • Assist team members with questions, concerns, and complaints from insurance companies, patients, and other personnel

  • Work as a liaison between team members and PAS staff

  • Establish working relationships with individuals at insurance companies

  • Assist manager with developing team goals and action plans

  • Assist with training of new team members

  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

  • Other duties as assigned



    At least one year of related experience required.

Job: *Finance Acctg Billing Claims & Revenue

Title: Collections Team Lead

Location: Florida-Orange Park-Shared Services - Orange Park

Requisition ID: 08945-143393